Refund policy
Our Refund Policy in short
Please contact me at info@createaholic.se before returning any items.
Returns are considered differently depending on whether you are based in Sweden or outside of Sweden. In short:
Customers in Sweden
Returns are accepted for 30 days for Swedish customers (30 dagars öppet köp). Contact me at info@createaholic.se and I will help you.
Customers outside Sweden
I always want my customers to be happy with their purchase! Returns are accepted for damaged products or products that have something wrong with them within 30 days of delivery. You may also be eligible for some other form of compensation. If there is nothing wrong with your product, you may be charged for the cost of shipping back the product. Unfortunately, I cannot promise to always refund products due to a change of mind or if you have made a mistake, the reason being that my company is too small so my sales margins cannot cover it. Contact me at info@createaholic.se as soon as possible after you have received your order and I will do my best to help you out!
Refund Policy
Please contact me before returning any items and if you have any questions about returns prior to your purchase.
As a small business owner I am passionate about making sure my customers are satisfied and happy with their shopping experience on my website and especially the quality of my products - I will always do my very best to ensure this. My return policy differs based upon the location of my customers, i.e. whether they live in Sweden or outside of Sweden.
Customers in Sweden
Returns are accepted for 30 days (30 dagars öppet köp) in case you have changed your mind or wish to exchange for another product. Contact me at info@createaholic.se and I will help you. I only ask that you consider getting samples instead of buying something you aren't sure if you want, to help you decide. This way I am able to avoid increasing prices to cover excessive returns, and we spare the climate. :)
Customers outside Sweden
Once again, I always want my customers to be happy with their purchase! If there is anything wrong with your order or any of the products, please contact me at info@createaholic.se as soon as possible.
Returns are accepted for damaged products or products that have something wrong with them within 30 days of delivery. However, I often offer some other form of compensation if the customer prefers it.
Unfortunately, I cannot promise to always refund products due to a change of mind or if you have made a mistake, the reason being that my company is too small so my sales margins cannot cover it. If this is the case, you may be charged for the cost of shipping back the product(s). I say 'may', because I always try to accomodate the best I can. Contact me at info@createaholic.se as soon as possible after you have received your order and I will do my best to help you out!
Return Conditions (for Swedish and non-Swedish orders)
You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product will not be refunded. Make sure to include contact information with the return and if possible. I suggest you get a receipt from the delivery service, as it makes it easier to follow the return shipment if needed.
Createaholic will make a refund of eligible returns. Email me with a brief description of your case, and possibly provide photos, before returning any goods.
Returning A Package
If a returned item is shipped internationally (from outside the EU), please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Createaholic is not responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, please report this to me as soon as possible.
Unclaimed Packages
For packages that are not cashed at your post office within 14 days, Createaholic reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: info@createaholic.se